Frequently Asked Questions

Everything you need to know about your skincare journey with Murad.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

What is your return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product—even if it is used—for a full refund, excluding shipping and handling.

Are Murad products tested on animals?

No, Murad is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not ask others to test on our behalf.

How do I know which products are right for my skin type?

We recommend taking our online Skin Quiz or consulting with our digital skincare experts to receive a personalized regimen tailored to your specific skin concerns.

Do you offer international shipping?

Currently, we ship to select international locations. Please visit our shipping information page to see a full list of supported countries and estimated delivery times.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may cancel your order within 30 minutes of placement by contacting our customer support team; however, once it reaches the warehouse, we cannot make changes.