Returns & Exchanges

At Murad, we stand behind our clinically proven skincare and want you to be fully satisfied with your results. If you are not completely happy with your purchase, you may return any product within 60 days for a full refund of the purchase price.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Once your return is authorized, download and print the prepaid shipping label provided via email to ensure convenient tracking and processing.

3

Pack Your Items

Securely pack the products in their original packaging or a sturdy box, ensuring any glass containers are well-protected to prevent damage during transit.

4

Ship and Refund

Drop off your package at any authorized shipping location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing